Storage Rush Green Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Rush Green supplies storage and associated removal services within the United Kingdom. By making a booking, using our services, or allowing your goods to be collected or stored by us, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Client means the individual, business, or organisation that enters into a contract with Storage Rush Green for storage and, where applicable, removal services.
Services means any storage, removal, packing, loading, unloading, handling, or related services provided by Storage Rush Green.
Goods means any items, property, or effects that we agree to handle, move, or store for you.
Contract means the agreement between the Client and Storage Rush Green for the provision of Services, incorporating these Terms and Conditions.
Working Day means any day other than Saturday, Sunday, or public holidays in England and Wales.
2. Scope of Services
Storage Rush Green provides storage services and associated removal and handling services within a defined service area in the United Kingdom. The precise services to be provided, including dates, locations, and charges, will be confirmed at the time of booking and set out in your booking confirmation or invoice.
We reserve the right to decline any booking or to refuse to handle particular items at our sole discretion where we consider it unsafe, unlawful, or unsuitable.
3. Booking Process
3.1 Quotations
Any quotation or estimate provided by Storage Rush Green is based on the information supplied by you, including the volume or list of goods, access conditions, distance, and any special requirements. Quotations are normally valid for a limited period, as notified at the time of issue, and are subject to availability of resources and storage space at the time you confirm the booking.
3.2 Placing a Booking
A booking is only accepted when we issue written confirmation, which may be by letter or electronic communication. By confirming your booking, you warrant that you are the owner of the goods or have authority from the owner to enter into the Contract and that you are at least 18 years old.
3.3 Changes to Bookings
If you wish to change the date, time, location, or scope of the Services, you must notify us as soon as reasonably possible. Changes are subject to availability and may result in an adjustment to the price. We are not obliged to accommodate changes requested with short notice and may treat such changes as a cancellation and new booking.
4. Access, Packing, and Client Responsibilities
You must ensure that adequate access is available at collection and delivery addresses, including suitable parking and clear routes to and from the property or storage facility. Any parking restrictions or required permissions must be arranged by you in advance unless otherwise agreed.
You are responsible for properly packing and securing your goods unless a specific packing service has been agreed as part of the Contract. Fragile or delicate items must be suitably protected. We may refuse to transport or store goods that we reasonably consider to be inadequately packed or unsafe.
You must not include in your goods any prohibited items, including but not limited to: hazardous or flammable materials, explosives, perishable food, live animals, illegal substances, or any items whose storage or transportation would breach applicable law or regulation. If we discover such items, we may remove, dispose of, or refuse to carry or store them without liability to you.
5. Payments and Charges
5.1 Pricing
Our charges are based on factors such as the volume or weight of goods, the distance travelled, the nature of the items, the duration of storage, and any additional services requested. All charges will be notified to you in advance of booking, subject to reasonable variations where the information provided by you was incomplete or inaccurate.
5.2 Payment Terms
Unless otherwise agreed in writing, payment for removal services is due in full before or on the day of service commencement, and payment for ongoing storage is due in advance for each billing period. We may require a deposit at the time of booking, which will be specified in your quotation or confirmation.
If payment is not received when due, we reserve the right to suspend or withhold Services, to deny access to stored goods, and to apply reasonable late payment charges or interest in line with applicable law.
5.3 Price Adjustments
We may adjust our charges if additional work is required due to circumstances outside our control, including but not limited to significantly increased volume of goods, delays caused by you or third parties, restricted access, or changes requested on the day of service. Any such additional charges will be reasonable and, where practicable, notified to you before the extra work is carried out.
6. Cancellations and Postponements
6.1 Client Cancellations
If you need to cancel or postpone a booking, you must notify us in writing or by another agreed communication method. Any applicable cancellation or postponement charges will be set out in your quotation or booking confirmation and may vary according to the notice period given. As a general principle, shorter notice is likely to attract a higher charge due to reserved resources and potential loss of business.
6.2 Company Cancellations
We may cancel the Contract or any part of the Services if:
you fail to make payment when due,
you breach any material term of these Terms and Conditions,
we reasonably consider that the Services cannot be provided safely or lawfully, or
events outside our reasonable control prevent us from performing the Services.
Where we cancel for reasons within our control, we will refund any pre-paid charges for Services not provided. We will not be liable for any indirect or consequential losses arising from cancellation, except where required by law.
7. Storage Terms and Access
7.1 Use of Storage
Your goods will be stored in a facility or unit selected by us, which may be shared with goods of other clients unless a dedicated unit has been specifically agreed. We will use reasonable care to ensure the security and appropriate handling of stored goods.
7.2 Access to Stored Goods
Access to storage is by prior arrangement and may be subject to reasonable restrictions on times and frequency. We may charge an access fee for unscheduled or frequent access, or where additional handling by our staff is required. You must provide suitable identification and comply with our site rules whenever you visit our premises.
7.3 Storage Duration and Termination
The minimum storage period and notice requirements for termination will be set out at the time of booking. If you wish to remove your goods from storage, you must provide the required notice. Charges continue to accrue until the goods are removed and all outstanding sums are paid.
8. Waste, Disposal, and Environmental Regulations
8.1 Prohibition on Waste Storage
Storage Rush Green is not a waste disposal facility. You must not deliver for storage any waste materials, refuse, or items intended solely for disposal. We reserve the right to refuse, segregate, or remove any goods that we reasonably consider to be waste or to present a health, safety, or environmental risk.
8.2 Disposal of Unwanted Items
If we are asked to dispose of items on your behalf, this must be agreed separately, and additional charges will apply. Any disposal will be carried out in accordance with applicable waste and environmental regulations. We may use licensed waste contractors and facilities as we consider appropriate.
8.3 Abandoned Goods
If storage charges or other sums remain unpaid and you fail to respond to our reasonable attempts to contact you, we may treat your goods as abandoned in accordance with applicable law. After giving you reasonable notice, we may sell, recycle, or dispose of all or part of the goods to recover any outstanding sums, applying any surplus proceeds for your benefit, subject to lawful deductions.
9. Liability and Risk
9.1 Risk in Goods
Risk in the goods remains with you at all times, subject to any statutory rights that cannot lawfully be excluded. You are advised to arrange suitable insurance to cover loss or damage to your goods during transit and storage, unless we have expressly agreed to provide insurance or extended liability cover as part of the Contract.
9.2 Exclusions and Limitations
We will exercise reasonable care and skill in providing the Services. However, we will not be liable for any loss, damage, or delay caused by events beyond our reasonable control, including but not limited to acts of nature, adverse weather, traffic conditions, strikes, or actions of third parties.
We will not be liable for loss or damage arising from inherent defects in the goods, normal wear and tear, or insufficient packing by you or third parties. We are not liable for indirect, consequential, or purely economic losses, such as loss of profits or business, except where such exclusion is not permitted by law.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
9.3 Claims
You must inspect your goods as soon as reasonably practicable after delivery or access. Any apparent loss or damage must be reported to us as soon as possible with reasonable details. Failure to notify us promptly may affect our ability to investigate and may prejudice your claim, to the extent permitted by law.
10. Client Indemnity
You agree to indemnify and hold harmless Storage Rush Green against any claims, losses, damages, costs, or expenses arising from:
your breach of these Terms and Conditions,
any inaccuracy in information supplied by you,
the presence of prohibited, dangerous, or illegal items within your goods, or
any claim by a third party alleging ownership or rights in the goods, where we have acted in good faith on your instructions.
11. Data Protection and Privacy
We collect and process personal information about you in order to manage bookings, deliver Services, handle payments, and meet our legal obligations. We will handle your personal data in accordance with applicable data protection law in the United Kingdom. We will not sell your personal data to third parties and will only share it where necessary to deliver the Services, comply with legal duties, or where you have provided consent.
12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible, providing details of your concerns and any supporting information. We will investigate and aim to respond within a reasonable period. Both parties agree to act in good faith to resolve any disputes amicably where possible.
13. Variations to Terms
We may update or amend these Terms and Conditions from time to time. The version that applies to your Contract will be the version in force at the time you make your booking, unless a later version is expressly agreed in writing. Any variation to these Terms and Conditions requested by you will only be effective if confirmed in writing by an authorised representative of Storage Rush Green.
14. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will, to the extent required, be deemed deleted, and the remaining provisions will continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Contract, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By booking or using the Services of Storage Rush Green, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
